Job Description:

At Enovis™ we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence - with the goal of transforming medical technology as we know it. Because that's how we change the lives of patients for the better. And that's how we create better together.

Job Title:

Field Service Representative

Reports To:

Field Service Team Lead

Location:

Palo Alto/San Carlos, CA

Business Unit:

Field Services - Bracing & Supports

Role Summary:

Are you passionate about patient care and helping people live active lives? As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Representative in the Palo Alto/San Carlos, CA area. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

• Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
• Performs inventory management and participates in required audits.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience, required.
• Bachelor's Degree in a related field.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver's License and current automobile insurance.

• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.

• Provides patient care in physician's offices, hospitals, patient homes, and/or clinics, etc.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 20 pounds.
• Travel Requirements: Requires travel up to 50% of the time, but overnight travel is not required. Required to visit various locations using own transportation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services