Position Summary:
To achieve the personal objectives set down by Clinique and to contribute to the success of the account.
To promote and maintain Clinique's image and reputation to the customer.
Key Responsibilities:
Retail Sales
Measures
Achieve the targets set by the Company as communicated by the counter manager.
KPIS
Target achievement %
A£S
IPT
MOB%
Skin School service completed
Be proactive in ways to increase sales opportunities and service standards.
Identify features and benefits of products providing consumers with relevant information.
Demonstrate a thorough understanding of the Brand and product.
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Provide personalized service to our customers in order to meet customer expectations and achieve sales targets.
Sales targets (as above)
No. Skin Schools completed
Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and layouts
Achieve daily sales goals
Act as a role model and encourage colleagues to achieve agreed standards
Take personal responsibility and ownership for development
Understand the company culture and promote the Brand image at all times
E learning, coaching and training
Merchandising
Measures
Preserve merchandising displays and ensure counter hygiene standards including testers and fixtures, which should be kept clean and reflect the Clinique image and guidelines.
Counter merchandised to Marketing guideline and updated Maintenance communicated to SEE.
Ensure all VM, counter hygiene and brand guidelines are communicated and adhered to, follow up once a week with all changes that take place on counter; regularly communicated to SEE/ Counter manager. Finding VM solutions when faced with oos challenges.
Brand guidelines adhered to.
Follow up and share pictures CM/SEE
Report all Health and Safety/ maintenance issues to your Counter Manager and SEE immediately
Education
Measures
Complete self-learning of elearning/ onboarding modules as set out by counter manager.
Elearning completed 6 months from starting with Clinique
Builds relationships with key agency partners to train/ coach agency staff/ generic teams to support achieving key retail goals.
Achieving sell thru of newness
Agency staff sales results.
Generic staff training.
Work individually or as part of a team to offer a high-touch personalized Clinique Travel Retail services to all our customers.
No. Skin School completed
Service provided to customers
Qualifications
Other Duties/ Experience
Adhere to appearance guidelines and personal standards
Passion for Clinique Brand
Ability to learn quickly and compliant in nature
Ability to hold an engaging conversation
Possess and acts upon initiative
Effective communication, organizational and prioritization skills
Ability to work independently, under pressure and self-motivated
Communication via Teams Channel
Ability to work Travel Retail hours including 4am starts, evening, weekends and special events in a fast-paced work environment
Previous experience in retail
Previous management experience within similar roles
Applicants must have an in-date passport to work in the airport
To obtain an airside pass, you must be able to provide a checkable 5 years work/education history and have a satisfactory security clearance from the relevant airport authority and CRC check
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Job: Retail - Store
Primary Location: GB-ENG-Heathrow
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 243690
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.