Position Summary:
• Achieve all Brands key performance indicators and targets through make up service offerings in store
• Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
Key Roles & Responsibilities:
• Customer Service & Sales
• Provide welcoming, personal, professional service to all customers at all times.
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• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer's needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team's goals in terms of service, sales and company objectives.
• Adhere to current "good counter practices".
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock
• Maintaining work environment
• Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by
• Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities
• Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets.
Qualifications
• Grade 12
• Beauty Certificate or similar
• Retail Cosmetics Experience
• Ability to work retail hours
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 247171