Sales and Service

• Consistently deliver Brand service and sales expectations at all times

• Participate and support the management team in eventing opportunities

• Process till transactions effectively, accurately and efficiently; manage queues, as necessary

• Answer the phone in the correct manner and deal with consumer queries accurately

• Tailor make experience to meet consumer needs providing alternatives and additional items and online, where appropriate

• Adhere to appearance guidelines and personal standards

• Understand and deliver daily and weekly and Brand KPI's

• Engage and communicate effectively with consumers providing accurate advice

• Effectively and efficiently deal with stock queries from consumers

• Effectively deliver Brand Services as required

• Use social media to engage with consumers and maximise sales opportunities

Product Knowledge & Retail Standards

• Identify features and benefits of products providing consumers with relevant information

• Demonstrate a thorough understanding of the Brand and product

• Adhere to all store/company retail standards

• Maintain housekeeping standards

• Support the management team with visual merchandising changes adhering to guidelines

• Maintain an up to date awareness of new stock, best sellers, out of stock categories and layouts

• Identify faulty stock where appropriate, and take appropriate action

Operations

• Required to attend operations and stock management training • Responsible for the opening of the store and beginning preparations for the day (FSS only)

• Responsible for closing and securing the store/counter at the end of the shift

• Responsible for banking and till balancing

• Ensuring the store/counter is clean and organized

• Supervising the cleaning and delivery staff and overseeing them outside of business hours (FSS only)

• Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements

• Store stock as per guidelines and procedures

• Accurately and effectively follow stock counting procedures, when required

• Effectively follow the replenishment process within agreed timeframes

• Accurately action promotions and discounts as per guidelines and/or instruction

• Adhere to the daily/weekly deployment rota

• Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises

• Adhere to all communicated company standards, Policies and Procedures

Teamwork

• Offer support and training to colleagues where appropriate whilst ensuring own responsibilities are fulfilled

• Assisting cashiers in periods of high customer volume

• Treat colleagues as consumers and provide them with the best service possible

• Act as a role model and encourage colleagues to achieve agreed standards

• Take personal responsibility and ownership for development

• Understand the company culture and promote the Brand image at all times

• Seek opportunities to share best practice in order to benefit the store

• Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure

Security and Health & Safety

• Responsible for managing the alarm system, including setting and disarming it (FSS only)

• Responsible for ensuring that the security system is in working order

• Required to be a part of the store 'on call' team should the alarm be triggered out of hours (FSS only)

• Identifying problems with working conditions, observed hazards/maintenance issues and reporting them to management

• Adhere to store/company Security Policy and Procedures and take personal responsibility

• Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations

• Follow fire safety procedures and understand how to use associated equipment safely

• Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc.

• Follow and help to organise evacuation/emergency procedures where appropriate

Qualifications

Person Specification Essential

• Demonstrable understanding of excellent service

• Responsible and trustworthy

• Ability to problem solve

• Passion for Brand

• High attention to detail and solid understanding of company processes

• Ability to learn quickly and compliant in nature

• Ability to hold an engaging conversation

• Possess and acts upon initiative

Job: Retail - Store
Primary Location: GB-SCT-Edinburgh
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 245998

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.