With a diverse portfolio of more than 20 brands sold in approximately 150 countries and territories, Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail and EMEA, offering many opportunities across multiple functions to grow your career and become part of our amazing Supply Chain teams. Travel Retail, one of the Estée Lauder Companies` highest growth channels, covers the world of duty-free environments including airports, airlines, cruises, downtown locations, and border shops. According to our industry projections, more than 3 billion international travelers pass through airports each year, and the number is expected to grow 5 % annually.
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Due to our continued growth, we are now hiring a Go-to-Market Compliance Analyst TR WW for our Customer Service Team in Wollerau, Switzerland.
Job Description:
This position reports to the Senior Manager Go To Market Compliance Operations, within the Customer Service department, part of the Travel Retail (TR) organization. Customer Service aims at strategically supporting business growth and delivering value through the operational execution of customer service activities.
Your main responsibilities include:
- Collecting and analyzing data of regulatory changes and the impact on the relevant Travel Retail (TR) markets via the various systems of ELC
- Developing, maintaining, and implementing (where needed) label databases for the relevant TR markets
- Cross functional and cross departmental support on collecting, managing, and communicating information related to the compliance driven retailer inventory management process
- Working efficiently with stakeholders (internal and external) to receive all required information in a timely manner
- Collect input from different TR EMEA & AM regions on the upcoming compliance changes to enable to conduct a thorough analysis of the impact of the change on the given TR market or region
- Capability in reviewing and interpreting changed legislation for concrete execution; identify and keep track of upcoming changes in the compliance environment and emerging issues
- Translate upcoming trends in the compliance/trade/sustainability standards area into potential impact or opportunities for TR and providing guidance to relevant functions on interpretation and implementation
- Working with TR WW Regulatory functions and internal, cross-functional stakeholders on streamlining the label databases for the affected markets
- Collect all relevant information from the defined stakeholders and share in a timely manner to enable accurate coordination of compliance-driven retailer inventory management and operational processes for the impacted TR markets
- Identifying new opportunities to boost growth and implementing them successfully in processes and procedures
- Responsible for developing and implementing compliance & operations strategies to prepare the business for compliance changes impacting innovation, life cycle, and compliance & operations activities across brands in TR EMEAM region
- Responsible to define TR EMEAM road map to ensure delivering best-in-class compliance operational service for the TR retail partners and all TR WW internal stakeholders
Qualifications
We are looking for someone who brings:
- Bachelor's Degree (BA) in relevant discipline, preferably in Sciences
- Minimum of 2 years of experience in Supply Chain roles within a fast-paced environment and multinational company with a clear customer focus and increasing levels of responsibilities
- Fluent in English written and orally and any other European language is a plus
- Structured work approach and attention to detail
- Excellent communication skills and stakeholder management mindset
- Service and quality minded
- Critical thinking to break down complex problems
- Creative problem-solving capabilities and analytical skills
- Drive to deliver agile and independent approach to work with a "can-do" attitude
- Able to set priorities and manage time efficiently
- Good MS Office skills (Excel and database management in particular) and general IT-affinity
- Flexible and independent individual with the ability to adapt (agility & flexibility) in a fast-growing environment
- High energy to drive change with strong teamwork
We offer you:
- a fantastic opportunity to work in an international, fast-paced, and high-touch environment
- a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions
- to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet
- inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies' values
- amazing support for your work-life balance (gym allowance, only a 40-hour workweek, flexible hybrid working model)
- personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings
- access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees
Is this position relevant and interesting for you? Ayse will be happy to receive your online application now!
Job: Customer Service
Primary Location: CH-SZ-Wollerau
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 243082