Job Description - Travel Retail EMA - ELC Advisor

The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, Tommy Hilfiger, La Mer, Bobbi Brown, DKNY, Jo Malone London, Michael Kors and Tom Ford. Since the Company's founding in the 1940s, we have been influencing the world of prestige beauty. At The Estée Lauder Companies, our culture is often described as a rare mix of family values with a high-performing public company. The beauty of this blend is a long-term focus on sustainable growth and a respectful, inclusive and collaborative workplace with a strong drive to win. (Source: elcompanies.com)

• Achieve required retail sales targets set by the Company as communicated by the Sales and Education Executive
• Demonstrate excellent product knowledge across brands - developing an understanding of brand stories and hero products and the ability to communicate this to the customer to meet their needs
• Present oneself within the standard of personal grooming guidelines as specified by ELC.
• Link sell within and between brands to help grow Items Per Transaction and Average Basket Value.
• Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all of their shopping needs.
• Identify customer needs and provide engaging customer solutions through the use of open-ended questions, using demonstrations where appropriate
• Close the sale effectively

• Develop strong working relationships with the team, colleagues, managers and retailers.
• Help colleagues and team efficiency by being flexible and taking on tasks as required
• Communicate information to the Counter Manager and Sales and Education Executive
• Attend and actively participate in training meetings, virtual or at-counter, as provided by Sales and Education teams
• Actively participate in and complete online learning modules
• Work effectively with store personnel, store management and corporate sales and education teams
• Maintain high standards of timekeeping on the counter to ensure team efficiency

• Clean counters, tester stands and displays regularly to maintain hygiene guidelines as defined by ELC and retailer.
• Merchandise back fixtures and display counters as directed

• Previous retail industry/guest services experience is desirable (preferably within beauty or luxury goods)
• Knowledge in Make-up category.
• All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software is desirable
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
• Must have: Flexibility regarding working for different brands, including multiple brands at one time
• Experience with makeup artistry is a plus
• Excitement for interacting with customers of many cultures is a plus
• Multiple language fluency and an understanding of English is a plus