This Education Manager is responsible for leading all learning and development programs within the territory; including virtual coaching across priority doors, as well as the achievement of retail sales and operational efficiencies across designated doors / counters within a given territory. This role will work collaboratively with the global and regional Education Managers to reinforce and embed key trainings in the field through social and virtual methods.
What You Will Achieve
- Implement, execute Brand specific education strategy by delivering digital trainings with field employees as per global curriculum timelines, roll out and conduct education program for specific artistry needs, artisanal skill and other skill set development based on brand specific need and locally relevance.
- Ensure delivery, implementation and completion of full education curriculum/certification in accordance with Brand standards and timelines and follow up on execution and cascade of Brand Education via monthly updates including coaching on instore services
- Follow up and maintain guidelines, ensure the roll out and maintenance of Education guidelines for grooming and safe retail/ hygiene, merchandising etc
- Maintain any virtual education to ensure contents and participant details are up to date
- Plan the Social Media Content Calendar for social selling by taking into consideration the brands overall social media content calendar by discussing with Consumer Marketing and Consumer Engagement Managers
- Implement and execute education programs to upskill consultants for virtual services by conducting at home skincare, makeup & fragrance consultations for consumers - master class, one on one virtual services/selling and virtual livestreams events for b.com/3PP/Retailer.com during key moments
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The above statements reflect the general details considered necessary to describe the principle functions of the job identified and shall not be considered as a detailed description of all the work required inherent in the job.
Qualifications
What You Will Need
• Minimum 5 years of relevant experience in training or education
• Formal skincare treatment professional certification (CIDESCO, CIBTAC) will be an added advantage
• Excellent interpersonal and communication skills
• Excellent coach and communicator
• A good listener that is skilled at winning people over
• A leader of people who can engage & inspire
• Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm
• Self-reliant with the ability to make solid business decisions independently
• Ability to relate with different stakeholders and enjoys the fast-paced retail environment
• Ability to manage multiple responsibilities
• Proactive in problem-solving and taking initiative to improve business
• Personal grooming must reflect/promote grooming and hygiene standards
• Skilled virtual facilitator and ability to use various social platforms to deliver strong facilitation
What We Offer
• We provide market-competitive packages and trainings to our staff to ensure they are well-rewarded with room to excel in their career:
• Opportunities to learn and lead: we provide on-the-job trainings to ensure employees are equipped with the most up-to-date skillsets and knowledge.
• Career development: we work with you to advance your career through short-term assignments, relocations and new experiences.
• Work-life balance as a priority: we offer benefits and implement policies to help employees balance their personal and professional priorities
Who We Are
We are the global leader in prestige beauty -delighting consumers with transformative products and experiences, inspiring them to express their individual beauty through our high-touch offerings. We are a brand-led business and the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation - a desire to push the boundaries and invent the unexpected - as we continue the bold work of our founder Estée Lauder.
We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles
• Unwavering commitment to quality and excellence.
• Infusing creativity and innovation throughout all aspects of the business.
• Nurturing and developing world-class talent.
• Cultivating an inclusive and diverse workplace.
• Acting responsibly and caring for the communities we serve.
Job: Education / Training
Primary Location: Asia Pacific-MY-14-Wilayah Persekutuan
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 241095