BALMAIN SUPERVISOR
About US
At Balmain Beauty, we are more than just a brand - we are a movement, a vision, and a celebration of self- realization. Inspired by Parisian style and infused with a global modern vision, Balmain Beauty embodies the essence of empowerment and unity. At Balmain, everyone is welcome, no exceptions. We are seeking the best in the industry to join our Beauty Ambassador team to launch Balmain Beauty in SELFRIDGES.
Job description
We are looking for a dynamic and customer-centric individual to join our Balmain Beauty Ambassador team in SELFRIDGES. As part of our team, you will play a pivotal role in delivering an exceptional customer experience while embodying and expressing the Balmain vision to the customers.
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Key responsibilities
- Welcome customers to the Balmain beauty experience, providing personalised assistance and a luxury customer service while conveying Balmain beauty values to everyone.
- Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities.
- Be an expert on all product information to guide customers effectively.
- Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Balmain lux service standards and hygiene.
- Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control.
- Capture customer details for CRM purposes, maintaining relationships and ensuring after-sales follow up.
- Stay updated on beauty and fragrance trends, product knowledge, and brand information through on-going training and self-directed learning.
- Manage growth of your personal Balmain Beauty business within the store, taking ownership and responsibility for your performance.
- Always present a proper Balmain Beauty image and look, upholding the brand's standards of presentation and professionalism.
Qualifications
- Strong passion for all things beauty related, especially fragrance and make-up.
- An understanding of luxury retail and excellent customer service
- Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service
- Ability to thrive in a fast-paced, customer-focused environment.
- Detail-orientated with a proactive attitude towards learning and self-improvement.
- Flexibility across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proof of Right to live and work in the country
Benefits
- Competitive industry salary
- Commission scheme eligibility
- Annual leave & Family Leave
- Product discount/ Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Extensive training and development opportunities
- Employee discount on Estee Lauder Companies Brands.
- Opportunities for career growth and development within the luxury industry.
If you are a dedicated individual with a love for fragrance and beauty and a desire to excel in luxury retail, we want to hear from you.
Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 247254
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.