The SDP is responsible for the opening and training of new salons, The SDP is responsible for planning and conducting in-salon training customized to the salon/institute, as well as the education, coaching, and development of the salon team. The SDP assesses the salon team's ability to effectively incorporate an education plan. The SDP will provide frequent feedback on product sales to salon staff and the salon owner and partner on a growth plan.

The SDP is responsible to support new business efforts to recruit new salons to the brand.

Qualifications

In-field Time Allocation (80% of role)

• Identify and convert new business to strengthen market share.

• Develop salon teams through high touch engagement, consistent quality salon/institute visits, and product engagement trainings.

• Achieve sales and productivity goals and brand sales objectives. Lead quarterly Salon Opportunity Action Planning with salons.

• Manages/leads/influences salon teams in sell-through of products and services, utilizing excellent customer service, and quantifying the team's ability to meet and/or exceed sales goals.

• Utilizes and demonstrates solid understanding of sales, product knowledge, events, operations, the retail market, and the salon industry to keep the business and the team moving forward.

• Focus on capturing consumer insights/sales trends/traffic patterns, using learnings to influence optimization of the field operation.

• Assess incorporation of skills and techniques taught to staff, and their use in overall sales performance.

• Observe and provide feedback to salon partners regarding performance.

• Communicate sales goals and client engagement strategy.

• Proactively identifies inventory/stock issues which may inhibit business.

• Partner with salons/institutes to create in-salon events, using learnings to maximize effective sell-through of the marketing calendar.

• Consumer Facing Side-by-Side Selling/Driving Conversion.



Training/Education

• Deliver effective sales by modeling, observing, and providing feedback to ensure effective delivery of sales techniques for varying consumer profiles. This includes cross-selling techniques for new consumers to ensure sales goal achievement.

• Promote Aveda hair color and hair/spa treatments to increase Aveda services in salons.

• Drive brand education by ensuring staff is well-versed in brand mission, differentiation, and assortment.

• Deliver brand trainings to dedicated salon staff on product knowledge, service experiences, selling, and leadership skills.

• Maintains and builds strong relationships with new and existing salon owners and teams.

• Create and maintain strategic salon/institute partnerships with new salons partners.

• Develops good working relationships with partner salon teams to recognize opportunities consistent with the company's strategic direction.

Out of Field Time Allocation (20% of role)

• Analyzes the business and identifies sales goals/targets to be set, proactively anticipating, and rectifying obstacles to goal achievement through:

o Critical thinking skills.

o Specific target KPI's relevant to the business.

o Strategizing client engagement to attract, convert, and retain clients.

• Follows up on emails and calls to existing and new accounts to keep a high level of communication.

• Creates feedback loops to the brand by sharing feedback with central teams on:

o Execution.

o Competitive products.

o Service offerings and activities.

o In-depth knowledge of market trends.

Demographics, customer needs/behaviors, and reactions.

Anticipated Base Salary Range $68,000.00 - $102,000.00 (Depending on qualifications, skills, experience and/or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).

Job: Retail - Corporate
Primary Location: Americas-US-IL-Chicago
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 245447

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.