As a Global leader in Prestige Beauty, there has been significant growth over the past few years in harmonization and deployment of standardized IT tools and systems to support business ambitions and growth.

Estee Lauder Romania is looking for an ambitious, dedicated and motivated Assistant IT Manager who will report to our IT TSM for Balkans Region, based in Athens.

The Assistant IT Manager RO & BG:

• Assesses business requests to identify potential opportunities that drive business growth, simplification, and standardization across the geography. Validates opportunities with Regional TSM.
• Implements and maintains policies and procedures on application support services according to corporate standards. Ensures alignment of policies and procedures with Regional Application Manager.
• Manages the external providers ensuring technical support for the software applications. Supports the internal providers ensuring technical support for software applications.
• Communicates to stakeholders and external parties on application support related matters.
• Reviews periodic reports on the issues raised and resolved and identifies trends of issues raised (problem management).
• Supports the regional systems (POS) to ensure high availability and flawless daily operations.
• Facilitates implementation of Global IT policy. Represents IT in ensuring local compliance with local regulatory requirements.
• Facilitates local coordination to ensure projects meet agreed-upon scope, budget, resources, and timelines. Actively engages with local business and regional IT stakeholders to ensure project success.
• Assists the TSM in developing site budgets, monitor application support spending against the budget and review of monthly OPEX charges to ensure financial accuracy.

• Expertise of retail, especially POS and Omnichannel capabilities.
• Ability to understand business requirements and translate them to IT requirements and vice versa.
• Understanding of software development lifecycle, change management and turn over to production.
• Ability to drive simplification, standardization and identification of business opportunities.
• Strong vendor manager skills.
• Ability to communicate comfortably with all levels of the organization.
• General working knowledge of IT concepts and services (networks, storage and computer, desktop support, unified messaging, office automation and e-mail).
• Work experience in International companies in these industries will be an added advantage: Consumer Goods, Personal Care, Beauty, Pharmaceutical, Fashion and Apparel or other Retail Industry.