SUMMARY:

• Ensures the smooth running of the residences
• Full-time, 6 days per week
• Shares emergency duty on a rota basis
• Holiday entitlement 20 days per annum pro rata
• Reporting to the Residence Manager
• Salary confirmed at interview
• EF is committed to safeguarding and promoting the welfare of children and young people.  All posts are subject to an enhanced DBS check and character referencing.

 

CORE SKILLS:

• Highly motivated, energetic, positive
• Customer service orientated, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external suppliers
• Attention to detail, organised & thorough

 

OBJECTIVES:

• To ensure that the administration of the residences is run smoothly, efficiently and effectively in all areas
• To ensure the residences provide a comfortable, safe living environment
• To maintain EF policies, accreditation criteria and Golden Rules
• To provide the highest level of customer service at all times
• To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently.

 

RESPONSIBILITIES:

 

• Allocates new bookings to residential accommodation on Elektra within EF’s Golden Rules.
• Manages changes to residential bookings pre and post arrival, ensuring that effective waiting lists are maintained, updating all information accurately & promptly when changes are made
• Ensures that correct information about supplements is given and money collected/payment confirmed before changes are effective
• Sends correct residence information to sales offices in timely manner
• Assists customers with residence queries, ensuring prompt follow up and excellent customer service
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Completes weekly occupancy statistics
• Ensures the Residence Manager is informed about residence availability, that strategies are put in place when occupancy is low and that the RTI shows accurate availability information
• Liaises with the customer support team to ensure all residence bookings are confirmed within 24 hours according to EF’s Golden Rules
• Ensures allocation information sent to residence suppliers is accurate and on time
• Prepares arrival & departure documents for RA’s, and provides keys for all arrivals
• Ensures Residence Handbook is kept up to date & edited as required with each print run
• Follows up any disciplinary issues together with the Residence Manager reported by RA’s and ensures sanctions are applied in line with EF’s residence rules and regulations
• Liaises with welfare team regarding any issues reported for residential students
• Assists with the training and monitoring of RA’s and attends regular RA meetings together with Residence Manager
• Assists with the training and supervision of temporary staff/interns
• Assists with homestay queries as and when required
• Participates in student intakes and first week chats
• Participates in famtours for visiting sales staff
• Updates residence information for Globalnet
• Arranges residence feedback questionnaires and residential student council meetings as and when required together with the Residence Manager
• Participates in fortnightly departmental meetings, and central meetings as and when required
• Shares emergency on call duties with other school staff.

 

TASKS & RESPONSIBILITIES MAY VARY

About EF Education First 

 

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

 

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

 

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.