Job Title:                               Programs Manager (Apprenticeships)

Location:                               Ashridge, Berkhamsted, Hertfordshire, HP4 1NS

Reports to:                           Head of Operations/Programs Director (Apprenticeships)

Company Description

Hult Ashridge Qualifications & Apprenticeships is a globally recognised triple accredited executive business school.  We have been supporting the learning and development of leaders for over 65 years.  In 2018 we started delivering apprenticeships. Our portfolio of apprenticeships has grown and continues to grow with the delivery of Level 4 to 7 Higher and Degree Apprenticeships with over 1000 students.

Job Description

The Programs Manager is an integral part of the Operations of Hult Ashridge Apprenticeships, expert at managing the day to day organization and delivery of the complex and high value apprenticeship programs to ensure they are delivered to a very high standard and maintain high apprentice achievement and satisfaction.

Responsibilities

1. Proactive management of their Apprenticeship programs to ensure programs run smoothly
2. To be the main point of contact for assigned faculty to ensure their courses are prepared in time to the standard required, supporting them in their teaching and being responsible for the success of the course
3. Lead the Program Team (coordinators/managers) to ensure excellent administration of financial data, enrollment, assessment, marking & results dissemination, attendance, and course delivery
4. Manage the Program Team and share responsibilities in management of systems including Salesforce (Student Records, Finance, logistics/resources), Canvas (online learning management system), Basware (Adjunct/Supplier Payment) and Zoom/Teams (Live Sessions & webinars) to ensure successful delivery of programs
5. Use of Salesforce to monitor and report revenue, costs and remaining budget as required, suggest and implement ways to save costs and increase margin
6. Create, follow and maintain clear program plans against which progress, risks and issues can be identified and reported
7. Manage academic communications for programs online, onsite and by email & other media.
8. Be an expert in programs regulations, so can advise and respond to queries and train others as needed e.g. for new staff
9. Develop and maintain program handbooks for annual publication
10. Work with the Programs Director and other Managers to support apprentices with going on/returning from leave of absence, progression management, academic probation, handling academic disciplinary issues and any requests with transition to or from the programs.
11. Assist Apprenticeships Senior Leadership and Apprentice Support Team with orientation, graduation, recruitment events, and arrangements for any other events as appropriate
12. Actively promote best practice amongst colleagues, creating noticeable improvements
13. Build excellent relationships with internal teams: faculty, finance, house, sales to share knowledge and mutual needs, be a trusted go to person for Apprenticeships
14. Proactively identify resource needs, solving independently or working with others to do so, delegating work effectively to these
15. Manage other ad-hoc internal projects as required from time to time by Line Manager providing support to immediate and wider Ashridge

Person Description

• Educated to degree level or relevant business qualification
• Experience of Apprenticeships preferred.
• Experience of further or higher education sector and academic administration preferred.
• Experience with CRM and Learning Management Systems such as Salesforce and Canvas is desirable but not essential and full training will be given
• A confident user of Microsoft Office software, in particular Excel and PowerPoint
• Highly analytical with excellent problem solving and project management capabilities.
• Exceptionally well organized, able to plan ahead and balance long-term planning with short term targets
• Excellent attention to detail, gets things right and knows when to stop checking and move to action for optimum quality/speed balance
• A high energy and enthusiastic individual who thrives under pressure, is able to use their own initiative working with minimum supervision, prioritize tasks and operate to tight deadlines.
• Excellent relational and interpersonal skills with an ability to communicate clearly and professionally with faculty, staff and apprentices; able to influence and negotiate with senior colleagues
• Team Player with an ability to support others knowing when and how to delegate
• Collegial attitude and able to work collaboratively across teams.
• Commercially aware; understands contracts, budgets and identifies savings
• Creative and innovative personality, ability to conceptualize and implement efficient solutions and processes to enhance and improve program experiences.
• Tech savvy, flexible, confident person who can embrace change, try new things and exploit technology

Employee Benefits/Perks

• 25 days paid holiday each year (3 days typically held for Christmas period shutdown)
• Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court and outdoor sporting facilities)
• Access to the company pension scheme and healthcare schemes
• Free access to Leadership Live, our award winning online learning resource tool

About Us

Hult is a global institution with campuses in London, Boston, Dubai, San Francisco, Shanghai, London as well as Ashridge near London. We strive to be the most relevant business school in the world by transforming the lives of individuals and organisations through providing an exceptionally valuable and enduring education that brings together people, cultures, and ideas from all around the world.

Additional Information

Hult International Business School, Inc. is a non-profit corporation organized in the Commonwealth of Massachusetts and accredited by the New England Association of Schools & Colleges to award US degrees.  Hult has a strategic alliance with Ashridge (Bonar Law Memorial) Trust, which is a legally separate UK charity and has the power to award UK degrees.  Hult and Ashridge present a combined position under a common brand and operate as an integrated educational institution which leverages on the strengths of both.

Hult Ashridge values diversity and is an equal opportunity employer. Hult Ashridge offers competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.