The Compliance Service Department's purpose is to serve as the primary resource for branch teams and home office areas to understand and apply compliance policies that enable and accelerate the branch team and client experience. The department is primarily responsible for providing guidance on general Compliance policies and processes in response to inquiries from branch teams and home office associates, via phones, Service Requests and other tools or systems.

Responsibilities of the role require interaction that will impact branch teams, and other home office areas while promoting a culture of compliance. Associates use conflict management, effective communication and problem-solving skills with financial advisors, branch staff, leaders, peers, and others in the firm.

A Senior Compliance Officer has a relatively broad responsibility to deal with more complex situations which have implications for individual customers and/or business stakeholders. Associates assist in the creation and implementation of training materials as well as department, division, and firm communications related to compliance matters. They assist in the coaching and development of other team members. Project work often involves process improvement or analysis of business/regulatory changes.

Responsibility Summary :

• Uses knowledge of the industry, regulatory and compliance environment and firm business functions and takes it into account when making decisions.
• Build relationships and collaborate with compliance division stakeholders to identify and prepare for changes impacting clients and branch teams
• Influence and contribute to firm, division or department efforts which could include:

• Provide training, coaching and feedback to optimally create and maintain a strong learning environment and culture of compliance
• Utilize OE/process improvement to organize and facilitate small to mid-size projects and/or act as a subject matter expert
• Identify and analyze insights and communicate trends to influence solutions that impact the delivery of an ideal client experience
• Promote, support and incorporate the change management philosophy to department and division initiatives

• Employ system thinking and continual improvement to enhance the client experience
• Initiate department improvements and informally lead associates through escalations, oversights, projects and/or change.
• Understand and apply firm and industry policies and regulations to business decisions.
• Communicate with senior leadership across the division and firm

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $72700
Hiring Maximum: $119800

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.

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Skills/Requirements

What Experience You Need:

• Bachelor's degree or equivalent experience required
• Series 7 license required that is currently active and held for a minimum of one year
• Series 9, 10, 24, and 66 licenses are required or must be obtained within 6 months of hire
• Minimum 3 years of compliance experience
• Minimum 5 years of industry experience
• Strong written and verbal communication skills
• OE or process improvement experience preferred

What Might Set You Apart:

Problem Solving:

• Resolve complex issues through interpretation and application of industry regulations and firm business practices
• Ability to identify and provide guidance when a situation needs to be escalated
• Demonstrate strong communication skills with the ability to deliver difficult messages to various stakeholders

Decision Making:

• Ability to collect, analyze, educate, coach and act on relevant information to make decisions, considering impact to the client and/or firm.
• Use seasoned judgment to identify trends from insights and act as a conduit with key stakeholders and within the department.
• High critical thinking skills, sound judgment and systems thinking are required in order to manage multiple priorities, resources and initiatives.
• Few decisions have a well-defined decision path to follow
• Autonomy to apply policy interpretation to individual situations when no established business practice or precedent exists.
• This position operates with a high degree of autonomy regarding prioritization of work, time management and decision making.

Span of Influence:

• Broad responsibility to handle routine to complex situations involving interpretation and application of compliance manual, firm and regulatory policies
• High degree of influence and informal leadership by guiding home office associates and firm stakeholders on decision making on individual situations to broad firm policy application and process improvement
• Risk of non-compliance can extend to client losses, regulatory sanctions, fines and reputational risk
• Decisions have a substantially long term impact to the firm, branch team and client and may impact the firm's adherence to regulatory requirements

Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.

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Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

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About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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