Program Coordinator - Global Security Operations Center

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Job Overview

Position Schedule: Full-Time

Within the 24/7 Global Security Operations Center (GSOC), the program coordinator is responsible for coordinating and administrating security programs. The program coordinator responsibilities cross a variety of functional areas. However, common responsibilities include project coordination, systems administration, data reporting and analysis, implementation of communication strategies, compliance/audit support, and coordination of Global Security Services departmental programs.

• Serve as security systems administrator. Systems currently include, but are not limited to:
  • Incident reporting systems
  • Computer Aided Dispatch System (CAD)
  • Maintenance reporting system
  • Intelligence and mass notification applications
• Develop and coordinate the distribution of departmental communications to service receivers and/or the firm
• Design, develop, deliver, and coordinate the implementation of training programs to service receivers regarding the usage of department reports and systems.
• Coordination of education, awareness and training activities pertaining to Global Security Services programs
• Coordinate Incident and CAD Reporting and Data Analysis
• Coordination of training and data analysis for Maintenance Reporting System
• Coordination of data collection and data analysis of Security Control Center service delivery and communication
• Coordination and development of operational efficiency initiatives
• Design, develop, and implement efficient reporting and tracking systems that will collect and report key measures and data
• Create, run, modify, and improve standard ad hoc reports to support the objectives and operations of service receivers
• Coordinate Inventory Management for Security and Life Safety equipment and supplies
• Coordinate Compliance and Audit Support
• Coordinate responses to internal requests for Security services
• Prepare cost estimates and manage costs for various Security and Life Safety programs.
• Manage and evaluate performance and capabilities of external vendors
• Provide GSOC console coverage as needed

• Education/Certification:
  • BS or BA in related field (preferred)
• Minimum Years of Experience Required:
  • 3 or more years in a relative role required
• Functional skills:
  • Strong project management skills, and experience coordinating multiple projects simultaneously
  • Very strong organizational skills
  • Ability to evaluate and establish priorities, then implement plans to accomplish them
  • Highly collaborative
  • Strong written and verbal communication skills required, including the ability to convey technical information to non-technical audiences.
• • Develops and maintains relationships with key contractors and internal service receivers
  • Strong business and security system/application acumen