Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.

At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone - the first face they see when they walk in the door. You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems - you see them coming a mile away. You and your financial advisor are essential in working together to help your clients achieve their most cherished financial goals.

• Training which includes mentoring, job shadowing, coaching and branch office visits
• A support network that extends beyond your branch office and includes home office assistance via phone, email and firm intranet resources

• A compensation package that includes bonus potential, 401K (US) and Group RRSP (Canada), and comprehensive and competitive health benefits
• Paid time off, including vacation, sick, holidays and personal days
• A culture of continuous improvement and professional development

• Delivers excellent client service by anticipating client needs making it easier to do business with Edward Jones
• Identify potential opportunities with new and existing clients and prepare Financial Advisors to discuss those potential opportunities with clients
• Utilizes goals-based advice tools and contact plans, and stewards the Online Access system for clients
• Ensure ongoing partnership with clients by anticipating, addressing, and resolving questions and problems through communication and preparation to ensure a positive client experience
• Performs office administration duties which may include: answering incoming phone calls and greeting clients, maximizing each in-person client visit, managing service requests, faxes, and emails, maintaining branch-office record keeping, ordering supplies, processing branch expenses, compiling reports, and creating word processing documents and spreadsheets

• The opportunity for merit increases as you progress in the role. Hiring Range below is a subset of the total salary range.

• Creative and open mindset to support an agile and continuous learning environment
• Ability to be proactive, incorporate feedback, and adapt to changes
• Critical thinking and analytic skills to anticipate, identify, and solve ongoing needs
• Strong understanding and continued research of a variety of financial products
• Strong time management skills with the capacity to work with multiple Financial Advisors, branch offices, and clients to balance priorities in a fast-paced, deadline-driven environment
• Detail-oriented and organized with the ability to ensure a high standard of accuracy
• Ambitious self-starter comfortable identifying and creating opportunities for efficiency
• Strong computer skills and an aptitude to quickly learn new software

• High School Diploma/Equivalent required
• Associate's/Bachelor's degree or equivalent experience preferred
• 2+ years of customer service or financial services industry preferred