Customer Experience & Digitalization Program Intern

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

The Discovery Internship Program will enable you to discover the most trusted sustainability intelligence platform and see how the different teams are working together in a  truly CSR business environment. We prepared more than 10 cross-department paths in different locations, so don’t hesitate to apply to join us!

How to apply?

• 1 CV in English
• 1 Cover Letter: To understand your motivation better, please write in max 300 words a cover letter by answering to the following questions:
  • Why do you apply to EcoVadis and specifically this position?
  • What do you expect from this internship?
  • What is your experience and how the internship can help you in accelerating your career?

Position description 

We are looking for an intern to join our team as Customer Experience & Digitalization Intern for 4 months. This internship provides a hands-on opportunity to analyze and optimize customer experience processes by mapping service levels, understanding platform features, identifying digitalization gaps, and enhancing customer journey. The intern will work closely with different teams to improve workflows and propose solutions that streamline customer interactions. 

Key responsibilities:

• Map Service Levels: Identify and document service levels across different client segments to ensure tailored and effective service delivery.
• Analyze Platform Features and Customer Access: Evaluate platform functionalities and customer access points to identify areas for improvement and optimization.
• Identify Inefficiencies and Digitalization Opportunities: Detect process inefficiencies and suggest digital solutions to enhance operational efficiency and customer experience.
• Propose Seamless Customer Journey Transitions: Develop and recommend strategies to ensure a smooth and consistent customer experience across all touchpoints.

Qualifications

• Current University Student: Eligible for an on-site internship with the ability to establish an internship agreement.
• Passion for CSR and Sustainability: A strong interest in and commitment to Corporate Social Responsibility and sustainability initiatives.
• Technical Skills: Basic knowledge of digital platforms, customer experience tools and SaaS-based services (Salesforce knowledge is a plus);
• Excellent Communication Skills: Strong written and verbal communication abilities, with the capacity to convey ideas clearly and effectively.
• Proactive and Solution-Oriented: A self-starter with a creative approach to problem-solving and a proactive mindset.
• Detail-Oriented and Analytical: Exceptional attention to detail with the ability to analyze and interpret data accurately.
• Global Mindset: Comfortable working in an international and multicultural environment.
• Language Proficiency: Fluency in English is required; proficiency in additional languages is a plus.

Additional Information

• Location: Barcelona
• Working hours: 40 hours per week
• You must be living and studying in the location advertised
• Office attendance is expected
• Benefits and interview process will be discussed during your first meeting with the recruitment team

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity and inclusion and does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.