Responsibilities:

• Use problem solving and troubleshooting skills to resolve complex issues.
• Interpret customer specifications, drawings and schematics to assist with quotes and solutions.
• Develop and conduct training for the TRC Technical Support Engineers and other EatonCare personnel.
• Provide technical assistance for the TRC Technical Support Engineers and others in EatonCare.
• Provide phone, email, and chat coverage as needed.
• Effectively communicate product value proposition and product line strategies.
• Provide support on applicable codes and standards associated with the products.
• Review and provide feedback on product literature developed by product line.
• Make recommendations for product enhancements and offerings.
• Proactively communicate customer needs to the product lines.
• Maintain and expand product knowledge base.
• Participate in product road mapping, strategy and planning sessions with the product lines.
• Develop application notes.
• Identify, develop, and maintain tools to improve efficiency and effectiveness of the team.

Qualifications:

Basic Qualifications:
• Bachelor's degree from an accredited institution required
• Minimum 3 years of electrical industry experience
• Prior work experience with industrial control products
• Candidates must be legally authorized to work in the US without company sponsorship now or in the future

Preferred Qualifications:
• Bachelor's degree in electrical or mechanical engineering

Skills:

• Technical knowledge of Industrial Control components and related applications.
• Troubleshooting skills
• Communication skills
• Leadership competencies including Accountability, Gets Results, Efficiency and Strategic Thinking
• Self-management skills
• Customer service skills
• Analytical and problem-solving skills
• Training skills
• Business acumen
• Market and industry knowledge

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.