• Accurately process all customer requests including orders (received via phone, fax or electronically from Manufacturers reps, distributors, OEM's & internal sales personnel)
• Return Material Authorizations and credit requests in the appropriate database.
• Follow up as necessary with other departments (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicate delayed shipments to customers.
• Resolve problems with shipments or invoicing. Issues Return Goods Authorizations and enter replacement orders as necessary and raise the appropriate quality notifications to ensure root cause of issues are addressed.
• Coordinate with B-Line production, engineering and accounting departments for the processing of credits, warehouse releases and returned materials authorizations
• Ensure issues are escalated to managers for prompt investigation and action as required.
• Advise customers on use and application of standard products and refer more technical inquiries to appropriate personnel.
• Cross-reference B-Line products with competitor's products to highlight the breadth of our line and suggest alternatives to make the sale.
• Suggest add-on products to customer's order, as appropriate to meet customer needs and increase the value of the order.

Qualifications:

Required Qualifications:
• Bachelor's degree from an accredited university OR High School Diploma with 3 years of customer service experience
• Must be able to work in the United States without corporate sponsorship now and within the future
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Highland, IL will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:
• Bachelor's degree in Communication, Business or Marketing
• Prior knowledge of B-Line products

• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of SAP

Skills:

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.