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Technical Support Specialist - Nordic Language

AT Eaton
Eaton

Technical Support Specialist - Nordic Language

Tallinn, Estonia

What you'll do:

The Nordic Zone in Eaton will establish a satellite support center in Tallinn, that will be developed to contribute to the Zone in various areas. It will help Eaton increase our resource base by creating a resource and competence center for the Nordic zone.

As Technical Product Support Representative you will:

  • Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.
  • Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat
  • Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers
  • Drive customer loyalty through quality of service, improved value and through a high performance culture
  • Support the local sales organization and customers in areas such as technical and commercial assistance, technical guidance, documentation, compliance with standard, comparison with competitors portfolio, product or assortment specific questions.

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Qualifications:

  • Fluent level of any of the Nordic languages (Danish, Norwegian, Swedish, Finnish) is required
  • Background in electrical field and relevant working experience in product or technical support area
  • Experience with SAP
  • High level of customer support mindset
  • MS Office literacy

What we can offer to you:

  • Permanent contract in a fast-growing global company
  • Wide range of benefits and employee support programs
  • Flexible working solutions
  • Challenging projects in dynamic collaborative team
  • We make ethics and culture matter - You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
  • We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There's room here for everyone because we believe that every person matters

#LI-OV1

Client-provided location(s): Tallinn, Estonia
Job ID: Eaton-24362Tallinn
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)