At Eaton we are continuously striving to make our world safer, sustainable and efficient in power management. We believe in our employees and we can achieve our goals together. We make what matters work! Join us and help us provide energy-efficient solutions that make a real impact.
Find out more about us!
What you'll do:
As Technical Support Specialist you will be part of the growing new Nordic Zone Support Center of Eaton in Tallinn, that will be developed to contribute to the Zone in various areas. You will be responsible for providing technical support of one phase electrical Eaton UPS-es for business and individual customers, assessing the complexity of issues and escalating it to the right level. Further tasks:
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- Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.
- Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat.
- Assist customers to resolve hardware & software issues which might involve escalations to Level 2 and above technical support engineers, R&D and Product Managers.
- Drive customer loyalty through quality of service, improved value and through a high performance culture.
- Support the local sales organization and customers in areas such as technical and commercial assistance, technical guidance, documentation, compliance with standard, comparison with competitors portfolio, product or assortment specific questions.
Qualifications:
- Minimum vocational education as electrician or electrical engineer, ideally Bachelor degree in Electrical Engineering
- Background in electrical field and relevant working experience in electrical product or technical support area
- Fluency in English language, other language knowledge (especially Nordics) is advantage
- MS Office literacy (Outlook, Word, Excel, etc.), knowledge of SAP is advantage
- High level of customer support and solution driven mindset
- Team player, proactive personality and technical acumen
What we offer you:
- Permanent contract in a fast-growing global company.
- Competitive salary with annual bonus.
- Hybrid and flexible working.
- Challenging projects in dynamic, international and collaborative team.
- We make ethics and culture matter - You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA.
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- We make your voice matter - we value safety and trust. This is a place where you can speak up and be heard. There's room here for everyone because we believe that every person matter.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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