Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Technical Support & Field Sales Representative

AT Eaton
Eaton

Technical Support & Field Sales Representative

Cuautitlán, Mexico

Eaton's ES AMER PCS division is currently seeking a Technical Support & Field Sales Representative.

What you'll do:

Description

Primarily responsible to provide technical support on Eaton-Bussmann's Low and Medium Voltage products to both internal and external customers including but not limited to end users, distributors, sales representatives, and field applications engineers. Responsibilities of the position include assistance on Product Selection, Troubleshooting, and Application criteria. Also, this position is responsible to implement product training for the Field Application Engineers, District Sales Engineers, and Customer Service Representatives.

In addition, the Technical Support and Field Sales Representative, has responsibility to promote Eaton-Bussmann's electrical circuit protection products and solutions for existing customers while identifying new potential customers in her/his assigned territory. Accountable to develop proposals and the assessment of customer needs to recommend appropriate products and customized solutions to meet customer requirements and specifications.

Want more jobs like this?

Get Sales jobs in Cuautitlán, Mexico delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Qualifications
a) Build effective business relationships with external customers.
b) Obtain, keep, and maintain customers' contact information (Purchasing, Engineering, MRO, etc).
c) Provide training to customers, distributors, resellers, and end users.
d) Specify Bussmann Solutions for the MRO and OEM segments.
e) Provide support to external and internal customers to solve any issue related with technical support.
f) Support Bussmann FAEs (Field Application Engineers) during visits to engineering firms, contractors, OEMs, EPCs, housing developers, MROs, and third-party construction companies (offices, schools, malls, hospitals, etc.)
g) Work on technical specification with engineering firms, contractors, OEM's, EPC's, home constructors, MRO's, government, and third-party construction companies (offices, schools, malls, hospitals, etc.).
h) Supply all the requirements to get the job done (samples, catalogs, POP materials, data sheets, concept catalogs, etc.).
i) Get Voice of the Customer (VOC) feedback to contribute to the roadmap process.
j) Report out all the competitor's initiative to support business/market intelligence.
k) Develop projects with end users and key distributors and update records in CRM System (SalesForce).
l) Self-motivated to achieve sales goals and targets on monthly and quarterly basis.
m) Report out demand information from end customers for forecast accuracy purposes.
n) Use the information and digital tools provided to stablish the strategy for business reviews with customers.
o) Develop and train sales specialists at main/key distributors.
p) Continue follow up of projects from distributors and end users.
q) Support the assigned accounts and develop relationships with new accounts, (resale, end user, etc.) #LI-DG2

Qualifications:

Main Qualifications:
- Bachelor's degree in Electrical, Electronics, or Automation Engineering. A similar degree in Engineering is also acceptable.

- 5 years of experience of application engineering, technical support or similar role in charge of Electrical protection industry such as: Disconnectors, fuses, power distributors, engine control centers, panel boards, electrical control boards or similar components.

- Technical Advanced English proficiency Level.

- Previous experience in sales, good communication, and presentation skills are required for the job. Also, experience in electrical specification or engineering design is desirable.

Schedule: Full-time
Shift: Day Job / 1st Shift
Remote work (i.e. working from home or another Eaton facility) allowed for this position? Yes
Travel availability: Yes, 50 % of the time.

Primary Location(s):
Mexico City, Technical Ciudad Juárez, Monterrey, Querétaro, or Guadalajara, Mexico. (Any)

Skills:

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Client-provided location(s): Cuautitlán, State of Mexico, Mexico
Job ID: Eaton-31177Cuautitlan
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)