Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including energy storage, electrical vehicle charging infrastructure (EVCI) and energy management software (BEMS).
Eaton is currently seeking for two Technical Support Engineers to join the team in Budapest/Casablanca/Istanbul/Belgrade
What you'll do:
Technical Support: Provide pre-sales and post-sales technical assistance for electric vehicle chargers, energy storage systems, and energy management software.
Point of Contact: Serve as the primary contact for customers through various channels, including phone, email, and web tickets.
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Customer Support: Act as the initial point of contact for inquiries and troubleshooting (Level 1) and escalate issues internally as needed (Level 2).
Documentation Support: Assist in process documentation and knowledge sharing to enhance customer satisfaction and improve team technical expertise.
Collaboration: Collaborate with local sales teams, area managers, customers, partners, and distributors to deliver effective technical support.
Sales Support: Provide technical assistance and guidance to local sales functions regarding product-related inquiries.
Localization: Support the localization of documentation to enhance customer understanding.
Warranty and Repairs: Manage warranty claims, documentation, and repair/calibration requests.
Technical Guidance: Offer technical guidance to customers and sales representatives as required.
Continuous Improvement: Contribute to the testing and deployment of tools aimed at enhancing support processes.
Qualifications:
Technical Degree: Engineering or an equivalent technical degree; a degree in Electrical Engineering is preferred.
Skills:
Demonstrated experience in Electric Vehicle Charging Infrastructure (EVCI) support.
Technical Expertise: Advanced knowledge of EV chargers and associated back-end systems, with a solid understanding of electrical products and applications.
Analytical Skills: Strong analytical mindset combined with sales and business acumen.
Language Proficiency: Fluent in English and French; proficiency in German and Italian is a plus.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.