Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably.
At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.
What you'll do:
Main Responsibilities:
- Technical Support: Provide pre-sales and post-sales technical assistance for low voltage electrical products.
- Point of Contact: Serve as the primary contact for customers through various channels, including phone, email, and web tickets.
- Customer Support: Act as the initial point of contact for inquiries and troubleshooting (Level 1) and escalate issues internally as needed (Level 2).
- Documentation Support: Assist in process documentation and knowledge sharing to enhance customer satisfaction and improve team technical expertise.
- Collaboration: Collaborate with local sales teams, area managers, customers, partners, and distributors to deliver effective technical support.
- Sales Support: Provide technical assistance and guidance to local sales functions regarding product-related inquiries.
- Localization: Support the localization of documentation to enhance customer understanding.
- Warranty and Repairs: Manage warranty claims, documentation, and repair/calibration requests.
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Qualifications:
- Engineering or an equivalent technical degree; a degree in Electrical Engineering is preferred.
Skills:
- Demonstrated experience in providing technical support for electrical products.
- Strong analytical mindset combined with sales and business acumen.
- Ability to communicate effectively in Finnish both orally and in writing.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.