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Technical Support Engineer

AT Eaton
Eaton

Technical Support Engineer

Santiago de Querétaro, Mexico

Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.

What you'll do:

Provide technical remote support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions. Includes assisting customers with troubleshooting, diagnosis and application assistance received via phone, and chat.

Calls range from basic and routine to moderately complex requiring long term troubleshooting and follow-up.

The Technical Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from senior staff. Must keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available. Technical aptitude is essential.

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In this function you will:

  • Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.
  • Accurately document service request activities and troubleshooting steps
  • Effectively communicate product value proposition and product line strategies
  • Assist the team in improving business processes and electronic tools.
  • Serve on special teams and work on projects to enhance team performance and customer satisfaction.
  • Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources
  • Leverage information to provide professional customer support.

#LI-KL1

Qualifications:

  • Bachelor's degree in a technical field necessary.
  • Minimum 3 years of customer interaction experience on a remote support role (Electrical components such as charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions)
  • Advanced English proficiency written & spoken at a business & technical level

Skills:

  • Desirable software experience:Salesforce
  • Strong communication skills.
  • Drive for results
  • Makes Decisions & Solves Problems
  • Promotes and Champions Change
  • Business Acumen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Client-provided location(s): Santiago de Querétaro, Qro., Mexico
Job ID: Eaton-39882Queretaro
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)