Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS's), surge protective devices, power distribution units (PDU's), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.
We are looking for a Technical Sales Coordinator to support the execution of customer enquiries and sales order requests via phone, email, and digital channels. This will include managing high volume and complex enquiries and ensure that accuracy and efficiency is delivered.
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This would be an amazing opportunity for a recent graduate in electrical engineering who is looking to their foot in the door and work for a major multinational power management corporation. The ideal candidate will have amazing customer service skills and technical acumen preferably within energy power management.
Key Duties:
- Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees
- Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
- Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience
- Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
- Adopting a continuous improvement mindset and support key change initiatives
- Demonstrate a strong understanding of our products, services and systems
Qualifications:
- Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment OR.....
- A recent graduate in electrical engineering with demonstrated experience in customer service
- Excellent stakeholder management skills
- Time management skills and ability to work independently
- Strong customer service ethos and great attention to detail
What We Offer:
- On-site parking
- Competitive salary with access to bonus scheme
- Inclusive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
If this sounds like you, please send through your application. We look forward to hearing from you!