As part of the EESS Customer Success Team and a member of Eaton's EESS Hosted System Change Advisory Board, this position helps set best practices for the EESS hosted infrastructure, assesses service impacts of change requests, and approves or rejects these requests.
Key responsibilities include deploying Eaton software to customer on-prem systems and Eaton Hosted Systems environments, deploying MS SQL to customer on-prem systems, and integrating Eaton software with SQL, well-known interfaces (e.g., MultiSpeak, DNP3), and customer proprietary interfaces. The role also involves migrating Eaton software and databases (MS SQL or Oracle) to new systems, assisting Technical Support or Product Deployment resources in troubleshooting installed software, and collaborating with customers, Eaton Marketing, and third-party vendors to spec physical or virtual servers for customer on-prem systems, providing value-added system optimization.
Additionally, the engineer collaborates with customers and Eaton Hosted Systems to scope work for migrating a customer on-prem system to an Eaton hosted system, and works with Eaton project teams to fulfill deployment and integration tasks for new customer projects. The role also includes documenting and maintaining internal processes and best practices, and learning a variety of Eaton software product offerings, including Yukon, ADPS, and IMS.

What will make you successful:
To be successful, you need to demonstrate competence in Windows Server 2016 and newer, Linux, Microsoft SQL Server, XML, and Tomcat. Being knowledgeable in agile software engineering practices such as Scrum or DevOps is essential. You should have a proven ability to lead and participate in technology integration projects, translating customer business needs into technical requirements. Effective communication of technical concepts, both verbally and in writing, to diverse audiences is crucial. Managing customer deliveries with competing priorities, troubleshooting complex issues independently and as part of a team, and training others on technical topics are key skills. Additionally, experience with software such as customer relationship management (CRM), IT service management (ITSM), service desk, or similar applications, along with participation in a well-known service management practice like ITIL, will greatly contribute to your success.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution.
• Minimum 3 years of system integration experience or other engineering/technical support experience including deploying, migrating, and integrating systems.
• Fluency in English and French (working proficiency). Fluency in French and English is required for this position to communicate with colleagues, customers, and partners located inside and outside of Quebec, as well as to understand technical documentation in the field of our industry.
• Must be legally authorized to work in Canada without corporate sponsorship now or in the future.
• Candidates must live within an 80 km radius of Brossard, Québec, Canada.

Preferred Qualifications:

• Bachelor's degree in a technical discipline (Computer Engineering, Computer Science, or Information Technology) from an accredited institution.
• Minimum 5 years of engineering experience, marketing experience, or technical support with advanced metering infrastructure and demand response technologies.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.