What you'll do:
- Provide technical support to customer service issues and trainings. Be responsible for critical issues resolution and urgent customer responses in delivering analysis and reports.
- Serve Korea PQ customer in power quality products' installation, implementation, maintenance and provide other services in responsible area;
- Discover problem and solve them for end-user to obtain customer satisfaction and business opportunities
- Involved in Service SOP's establishment, training distributor & customer with SOP.
- Analyse the data of feedback from customer and markets, communicate the results with Product and Quality teams to improve the product and service
- Improve the technical process, monitor the effectiveness of the processes to seek opportunities of improvement. Consolidate the solutions into training and practice sharing.
- Improve service tools to support field service and issue resolution.
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Qualifications:
- Bachelor's degree in Engineering, prefer Electronic Engineering
- Fresh graduate or less then 3 yrs' experience in Electronics related industry would be preferred
- Electrical knowledge preferred
- 전기기사자격증
- Knowledge of Codes and Standards
- Good communication in both, oral&writing
- Be initiateve and responsible for work
- Teamwork and excellent interpersonal skills
- Work under pressure