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Software Field Service Engineer

AT Eaton
Eaton

Software Field Service Engineer

This new digital future-the fusion of connected devices, data models, insights and analytics- helps more efficiently solve critical power management challenges and has inspired us to ensure safer, more sustainable and efficient power management practices across industries.

We have a new exciting opportunity for a Field Software Configuration Engineer who will travel and support our clients mainly working on EPMS/DCIM/SCADA projects.

What you'll do:

You will be responsible for providing hardware/software installation, startup, maintenance, de-bug and training .

This is a remote role with frequent travel to our customers in Dublin area . Occasional travel to other EMEA locations will be required.

Responsibilities

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  • Provide on-site hardware/software installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring platforms
  • Work with software configuration engineer on site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT. SAT and training
  • Work with and provides troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field
  • Technical support to other junior engineers. problem-solving the technical issues on site
  • Support lead engineer with a practical solution and execution plan on site
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources
  • Provide customers with basic technical support and on-site information via phone or on-site consultation

Qualifications:

  • Degree in Computer Science or other related subject
  • Familiarity with EPMS/DCIM/ BMS software offerings as well as associated products such as SQL and MS/Linux OS
  • Virtualization experience (VMware, Hyper-V)
  • Previous experience in a relevant support function ideally in a Data center set up

Skills:

  • Great communication skills
  • Customer Focus
  • Flexibility

What we offer:

  • Competitive compensation and benefits package including company car , bonus, pension, private health insurance insurance
  • We make your social life matter- from bowling, cooking classes, regular meetups- we make sure that you feel engaged and included!
  • We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen - we will cover a wide range of fitness activities to suit your needs
  • Competitive compensation and benefits package including company car , bonus, pension, private health insurance insurance
  • We make your social life matter- from bowling, cooking classes, regular meetups- we make sure that you feel engaged and included!
  • We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen - we will cover a wide range of fitness activities to suit your needs

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Job ID: Eaton-32698
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Adoption Assistance Program
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)