Eaton's IT team is currently seeking an IT Helpdesk Support Analyst to join team. This position will be based at our Indianapolis, Indiana facility.
The expected annual salary range for this role is $63,749 - $85,000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote) including the executive leadership team.
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Job Responsibilities
- Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Hardware support includes online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, Virtual Machines, UPS, R&D Labs, and Mobile Phones etc.
- Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
- Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Assist with support of site-based IT systems and provide input on IT process to support the manufacturing equipment.
- Under supervision, participate in trouble-shooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed.
- Identify opportunities for improvement (e.g. 5S - clean workplace initiative)
- Liaison between IT and users to drive IT standards. Share information about standards, policies and best practices with end users to increase user satisfaction.
- Participate in internal audits related to IT processes, procedures, software, and systems.
- Participate in the Inventory, Risk Assessment & Profit Planning Process.
- Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
Qualifications:
Required (Basic) Qualifications:
• High school diploma required
• Minimum 2 years of Information Technology (IT) experience required
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Legally authorized to work in the U.S. without company sponsorship now or in the future.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Indianapolis, Indiana will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Skills:
Preferred Qualifications:
- Intermediate knowledge of MS Windows Operating Systems
- Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
- Intermediate knowledge of Hardware - Online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, Virtual Machines, UPS, R&D Labs, and Mobile Phones etc.
- Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems
- Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management.
- Excellent customer service and communication skills
- Ability to relate well to people at all levels of the organization
- Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.