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What you'll do:
This role leads, develops and manages the Field Service team and partners that serves our customers across Romania and cooperates with neighbouring countries. Team is well established for UPS and EL systems and intends to be also in power distribution including traditional low & medium voltage service and fastly growing technologies like Electric Vehicles charging & Energy Storages systems. Role is also substitute for the other FSE Team Leader e.g. during vacations as required. In charge of singe team operations and Service Coordination. Responsible for creating a compelling Service Value by ensuring sold services and delivered with good quality, on-time and efficiently. Establishes good connection with sales giving input from the field supporting growth, innovation and profit plan requirements, whilst applying the Eaton standard work practices as defined by EBS and driving Eaton's Zero Safety Culture.
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Service Operations:
- Reporting evaluation and development of KPI's aligned to the country-specific plans
- Maintains Internal Reports as required by the internal organization
- Manages service complaints and warranty cases
- Coordinates the Field Service internal team and external resources: ensure efficient utilization of service resources (internal or external) in compliance to H&S regulations, Field Audits, Training and development
- Ensures the highest level of safety standards are implemented and aligned with Eaton's standard on Managing Environment, Safety, Security and Health, Eaton's Zero Incident Safety Culture as well as national guidelines and procedures
- Performing installations, repairs and pre maintenance at Eaton products on customer side
Leadership:
- Provides operational leadership to the field service team
- Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes.
- Builds Organizational Capability by developing competencies as well as identifying skill gaps
Ensures development plan for his team including all necessary training program and coaching
Qualifications:
- B.Sc in electrical engineering or proven industry experience
- Proven track record in Field Service Engineering
- 3+yrs within a leading role
- Knowledge of field engineering services
- Experience in the electrical / mechanical industral
- Experience of beeing Manager of People
- Fluent Romanian & English (min. B2) languages, spoken and written
Skills:
- UPSs, low voltage & medium voltage power distribution
- Basic IT systems
- Proficient in English both verbal and written
- Ability to lead the service team including remote team members
- Strong communication and interpersonal skills
- Systematic & good Time Management
What we offer?
- Benefits packages
- Challenging projects in dynamic collaborative team
- Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
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