What you'll do:
Service Manager is responsible for overseeing PTEI servcie business from service sales, operation, to exceed annual sales PP and achieve operation excellent.
A. Responsible for building strong service sales team, strengthen exsiting installbase customer relationship, ensure profitable service & maintenance contract while achieve customer satisfaction.
B. Accountable for enhancing operation team's technical competency, service capability and support capacity, to setup world class standard service execution team.
C. Alignment with both sales team and project managment team to enlarge Eaton PQ and PD install base by 2025.
D. Collaborate with service partner and ASP to extend Eaton service network in country wide, achieve geographical coverage for major cities.
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E. Strategize service business, identify growth area, penetrate into competitor's territory.
F. Engage internal team to setup service process, warranty process, service sales process etc according to ISO and company process.
G.Show strong leadership in coaching, demostrating to team member, build strong 1st liner manager.
H. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement "
Qualifications:
Bachelor's Degree, preferably in Industrial Engineering or any other fields of Engineering
UPS service background preferred with at least 8 years' experience