About us:
We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.
We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
What you'll do:
As our Service Delivery Executive you will work collaboratively with the various teams within Eaton and suppliers, to ensure that a seamless, end-to-end service is delivered from Eaton. This role deals with challenging situations ensuring customer delivery excellence.
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You will maintain a day-to-day working relationship with the client/operating group and for ensuring a seamless, end-to-end service is delivered from Eaton. This role is to lead the part of our business focused on the continual development of the services we deliver.
This role will report into the Service Delivery Manager, and work cross functionally across the Service and Service Sales teams.
- provides the client with a single point of management
- is responsible for the delivery of the monthly service performance report and for managing the agreed commercial arrangements for the deal.
- development of the overall account plan, building relationships with those specified customers and acting as their advocate within Eaton C.
- establishes both formal and informal channels of communication with the client on a regular basis
- ensures that the client's needs and priorities are understood and in conjunction with the SDM and Service Operation Manager (SOM) and are delivered according to an agreed plan.
- provides project assistance and resource to ensure the smooth implementation of new / existing process and procedures into the service delivery team and across operations. This will incorporate staff training and the production of appropriate service orientated procedure in, working with the SOM to ensure delivery and alignment.
- lead and co-ordinate any Quality issue campaigns for Service Customers, working closely with the Technical Team, SDM, SOM, Service Quality Manager and the affected Supplier to bring the matter to a satisfactory conclusion
Qualifications:
- SAP and Salesforce experience (preferred, not essential)
- good understanding of Power Distribution (PD) as well as Power Quality (PQ) products
Skills:
- excellent communicator.
- highly organised with an eye for detail
- ability to work autonomously and driven to succeed
- willing to bring innovative ideas to the table and work effectively as a team
- proven strong inter-personal skills to liaise with customers and internal staff as well as work independently and as part of a team
- commercial acumen and determination to succeed is a prerequisite
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.