About us:
We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.
We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
What you'll do:
As our Service Delivery Executive you will work collaboratively with the various teams within Eaton and suppliers, to ensure that a seamless, end-to-end service is delivered from Eaton. This role deals with challenging situations ensuring customer delivery excellence.
Want more jobs like this?
Get Software Engineering jobs in Windsor, U.K. delivered to your inbox every week.
You will maintain a day-to-day working relationship with the client/operating group and for ensuring a seamless, end-to-end service is delivered from Eaton. This role is to lead the part of our business focused on the continual development of the services we deliver.
This role will report into the UK&I Cluster Service Operations Manager, and work cross functionally across the Service and Service Sales teams.
- provides the client with a single point of management
- responsible for the delivery of the monthly service performance report and for managing the agreed commercial arrangements for the deal.
- lead and co-ordinate any Quality issue campaigns for Service Customers, working closely with the Technical Team, UK&ICSOM, SP&QM and the affected Supplier to bring the matter to a satisfactory conclusion
- development of the overall account plan, building relationships with those specified customers and acting as their advocate.
- establishes both formal and informal channels of communication with the client on a regular basis
- ensures that the client's needs and priorities are understood and in conjunction with the UK&ICSOM and Service Performance & Quality Manager (SP&QM) and are delivered according to an agreed plan.
- Lead regular customer meetings and manage customer issues and ensure annual process of maintenance renewals is completed in line with new process improvements.
- Co-ordinate and ensure that the agreed service reporting is delivered on time.
- lead and co-ordinate any Quality issue campaigns for Service Customers, working closely with the Technical Team, UK&ICSOM, SP&QM and the affected Supplier to bring the matter to a satisfactory conclusion
Qualifications:
- SAP and Salesforce experience (preferred, not essential)
- good understanding of Power Distribution (PD) as well as Power Quality (PQ) products
Skills:
- excellent communicator.
- highly organised with an eye for detail
- ability to work autonomously and driven to succeed
- willing to bring innovative ideas to the table and work effectively as a team
- proven strong inter-personal skills to liaise with customers and internal staff as well as work independently and as part of a team
- commercial acumen and determination to succeed is a prerequisite
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.