We are seeking a dynamic and detail-oriented Service Centre Helpdesk Coordinator to join our team at Eaton's Electrical Business. In this role, you will be the backbone of our service operations, ensuring seamless scheduling, coordination, and customer satisfaction. If you thrive in a fast-paced environment and have a passion for problem-solving, this is the perfect opportunity for you
What you'll do:
- Spare's Allocation: Efficiently allocate spares from stores to scheduled work.
- Work in Progress (WIP) Reports.
- Order Processing & PO Follow-ups: Manage order processing and follow up on purchase orders with customers.
- Job Scheduling & Planning: Schedule technician jobs and monitor their progress.
- Customer Service: Provide exceptional customer service and handle customer queries.
- General Administration & Document Control: Perform various administrative tasks and manage documents.
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Qualifications:
- Grade 12 and basic administrative experience.
- 3 - 5 years of experience in a service centre environment.
Skills:
- Exceptional Planning & Organizational Skills.
- Thrives Under Pressure, capable of maintaining composure and delivering results in high-stress situations.
- Strong Problem-Solving Abilities.
- Excellent Communication in English.
- Detail-Oriented & Analytical.
- Customer-Focused & Adaptable.
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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.