What you'll do:
This is a supervisor role within the EMEA region which will work across all divisions (Aerospace, Hydraulics, Vehicle and Electrical) focusing on key value streams within the credit, operation and sales functions driving improvements in the OTC cycle.
The position requires proven experience in credit function, process improvement skills, business and commercial acumen and has a strong change management ethic.
The individual in OTC will be responsible for providing expert knowledge and guidance on the end-to-end OTC process, including order management, billing, credit management, and collections. This role involves collaborating with cross-functional teams to ensure the efficient and effective execution of the OTC process.
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The role will execute under the direction of the overall EMEA Credit Management strategy for the region, focusing on project delivery.
Main Responsibilities:
- Manage and deploy key Credit procedures within country and region. Manage the decision making on stop shipments for their key countries. Ensures W/O and reserves are reflective of country specifics.
- Build key business relationships with sales and operational teams to drive improvements in the OTC cycle. Support and facilitate Commercial agreements and contracts with Sales in relation to terms and business processes.
- Drive front-end enhancements mitigating reoccurring challenges within the OTC cycle. Drive next generation process changes enhancing the cash flow for the regions and roll out standardization and best practice across the function.
- Own, manage and resolve large/long term disputes across the EMEA portfolio
- Drive Global or regional projects across all sectors to deliver past due reduction and improved quality on the processes. Train the relevant team members when new system or project is implemented.
Qualifications:
- Minimum of 5 years of experience in the OTC process or related areas.
- Experience within a high performing credit function working with operations and commercial teams within a multinational (manufacturing) company.
- Ability to collaborate with diverse internal and external teams; used to operate, negotiate and influence effectively in an international organization
- Cross/multi-cultural background and experience; sensitive to cultural differences
- Record supporting on business improvement initiatives
- Experience of SAP and Oracle platforms preferred.
Skills:
- Good communication, presentation, training, process management and change management skills
- Strong analytical and problem-solving skills.
- Project management experience.
- Proven people management skills