Senior Architect- Salesforce service cloud

Job Summary

This position is responsible for defining and communicating a shared architectural vision for a complex product (highly integrated, multiple applications) that enables them to support current and future business needs. The platform is Salesforce, focused on the Service Cloud, Manufacturing Cloud and FIeld Services Lightning.

They will collaborate with Agile teams to consider solutions, validate technology assumptions, evaluate alternatives, and converge on a solution. They will also have a strategic focus on thought leadership to fully embrace all capabilities and drive platform direction aligned with business needs.

Finally, the System Architect will work closely with Enterprise and Solution Architects to deliver solutions that are aligned to the broader architecture guardrails.

• Help set strategic direction and overall roadmap for the Service Capabilies in partnership with the Service Capability Owner.
• Lead and participate in the planning, definition, development, and high-level design of complex product solutions and architectural alternatives
• Enable a continuous delivery pipeline through proper design guidelines
• Define and communicate system interfaces, data structures, data storage, integrations, cybersecurity considerations, test automation concepts, and deployment approaches
• Establish and communicate critical nonfunctional requirements
• Consider the impact economic boundaries have on design decisions and operate accordingly
• Participate in solution planning, incremental planning, product demos, and inspect and adapt events
• Plan and develop the architectural runway for a product that supports desired business outcomes
• Provide technical oversight and encourage security, quality, and automation
• Effectively negotiate with the business to ensure nonfunctional work (e.g. patching, platform upgrade etc.) is properly prioritized and worked on to reduce the accumulation of technical debt over time.

• Bachelor's degree from an accredited institution
• 12+ years of experience in the software industry with a proven track record of shipping high quality products. 8+ years experience with the Salesforce Platform, significant time focused on Service Cloud. Experience with Manufacturing Cloud and Field Service Lightning a plus.
• Extensive experience utilizing best practices in software engineering

• Expert level understanding of Salesforce, Salesforce specific programming languages (Lightning Web Components and Apex), and their associated development platforms
• Extensive experience developing enterprise grade, highly scalable, highly performant applications and/or distributed systems
• Expert level understanding of software design principles, design patterns, algorithms, data structures, multithreading, SaaS Design concepts
• Expert level understanding of DevSecOps, CI, and CD principles from code check-in through to deployment
• Extensive experience with modern software development principles including code management, test automation, APIs, microservices, and cloud services.
• Solid understanding and proven usage of cybersecurity concepts such as encryption, hashing, certificates, PKIs, Threat Modeling, secure coding, and OWASP.
• Extensive experience working with Agile, Scrum, or Kanban
• Experience with multiple cloud service providers such as Azure, AWS, and GCP. Certification is a plus
• Experience in the Manufactruring Sector
• Extensive knowledge of SalesforceService Cloud (Experience with Manufacturing Cloud a plus)
• Advanced verbal and written communication skills including the ability to explain and present technical concepts to all levels of the organization
• Comfortable working directly with both technical and non-technical audiences
• Good judgment, time management, and decision-making skills
• Ability to work colaboratively on a technical team
• Patience and empathy when working with and coaching developers and testers
• Extensive experience working with diverse, global cultures, organizations and teams