In this function you will:

• Use E-mail, Q-Management software, and Salesforce to answer Customer Complaints providing Root Cause Analysis and Corrective Action.
• Populate daily metrics and collect, store, and analyze data related to internal and external errors from different databases.
• Assist in writing and preparation of quality plans, procedures, and ISO requirements.
• Inspect and document non-conforming material and issue corrective actions to suppliers.
• Submit Inspection Reports.
• Coordinate and perform internal process quality audits.
• Support the RMA (Return Material Authorization) Process by providing insights of Customer complaints.
• Publish reports of audit findings and perform other data entry as needed.
• Conduct quality orientation and training for new hires and coach current team members.
• Create, update, maintain and train on standard work instructions.
• Perform internal ISO and EQS Audits and support various CI projects.
• Audit on hand inventory for non-conformities using q-hold, k-hold process, and report findings through VISTA/ SAP to the supplying plant.
• Identify and report quality issues, problems and negative trends for the designated department or product based on data from a variety of sources.
• Recommend and/or implement appropriate corrective action to drive improvement.
• Apply Eaton product knowledge to assist in driving location and inventory accuracy improvements.
• Maintain a safe and organized work environment.
• Maintain quality workmanship, observe safety procedures, report unsafe acts, and perform work of equal of lower classification if necessary.
• Flex into another department as needed.

Qualifications:

Basic Qualifications:
• High School Diploma or GED from accredited institution.
• Relocation is not included so candidate must reside within a 50-mile radius of Eaton facility in Dallas, Tx
• Minimum 2 year work experience in a distribution, warehouse and/or other handling environment.
• Must be able to work in the United States without corporate sponsorship now and within the future.
• Must be able to lift 35+ pounds without assistance.
• Internal only: No documented performance or attendance coaching in the previous 6 months.
• Continuous standing, bending, reaching, lifting, pushing, and pulling.
• Accurately follow directions, both written and verbal.
• Focused and attention to detail while performing all tasks at hand.

Preferred Qualifications:
• Associate's degree.
• Ability to operate a forklift (sit-down, stand-up, reach and order picker)
• Prior experience in distribution, warehouse and/or other handling environment.
• Previous Quality Systems Experience
• Must be able to work specific shift hours and have flexibility to work overtime based on customer demand.
• WMS, Vista, Salesforce, Q-pulse (Quality Management) and Microsoft Office experience.
• Eaton product knowledge.
• Self-motivated and able to work independently with little supervision.
• Actively support team concepts and effectively communicate with team members.

Skills:

Position Criteria:
• Willing to handle multiple projects and tasks with varying priorities.
• Strong communication skills, verbal and written.
• Ability to work under little to no supervision.
• Passion for quality and data analysis.
• Computer skills including proficiency with Microsoft Excel, PowerPoint, Word, and Outlook
• Familiarity with various systems/databases (WMS, SAP, and VISTA)
• Ability to learn on the job, adapt to changes and become proficient quickly.
• Creative and self-motivated.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.