What you'll do:

The Purchaser provides proactive customer service and commercial support to internal and external customers. More specifically, sales or purchase order management, sales or purchase order entry, price checking, order clearing, compliance, complaint handling & coordination of delivery and billing.

• Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures and tactics. Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements.
• Handles inquiries via phone, chat and email from customers and/or internal parties.
• Pursues problem solving with help from peers and Team Leader.
• Work closely with internal stakeholders like local Inside Sales, Sales, Service and the team in Budapest
• Willingness to solve problems and to keep fighting until the problem is solved at the customers satisfaction