Eaton's Digital Employee Experience (DEX) team is seeking a Principal Solutions Architect - ServiceNow to join our team. This position is a hybrid work model and can be based at any US Eaton location.
The Principal Solutions Architect will provide strategic guidance and design architectures for the DEX team, emphasizing emerging technologies like Generative and Agentic AI. This role is a senior-level individual contributor role that carries significant responsibility and influence in functional leadership. The Principal Solutions Architect with collaborate with various stakeholders to ensure that strategic initiatives align with ServiceNow architecture principles and are focused on delivering business outcomes.
Essential functions include:
Want more jobs like this?
Get jobs in Raleigh, NC delivered to your inbox every week.
• Provide strategic direction and architectural leadership for ServiceNow implementations.
• Act as a technical lead in ServiceNow engagements, providing thought leadership and best practices.
• Ability to assess, prototype, and infuse generative and agentic AI technologies to transform ITSM processes and IT service.
• Create high-level designs and specifications for ServiceNow applications, ensuring they are reusable, reliable, and adaptive while working in an Agile methodology.
• Lead and mentor a team of Technical Architects, fostering a collaborative and innovative environment.
• Work closely with project managers, business analysts, solution architects, and developers to ensure seamless delivery from initial design to implementation.
• Influence customer objectives, define vision and value, and present technical solutions to senior stakeholders.
Qualifications:
Basic (Required) Qualifications:
• Bachelor's degree in computer science, information technology, engineering or a related field from an accredited institution
• Minimum eight (8) years' experience in IT roles of increasing responsibility
• Minimum five (5) years ServiceNow consulting experience, with a history of leading large-scale, complex implementations
• Must be legally authorized to work in the United States without company sponsorship both now and in the future
• No relocation is offered for this position. Candidates must currently reside within 50 miles of a US Eaton location to be considered.
Preferred Qualifications:
• Master's degree from an accredited institution
• ServiceNow Certified Administrator (CSA)
• ITSM Certified Implementation Specialist (CIS-ITSM)
• Certified Application Developer (CAD)
• Two additional ServiceNow certifications (e.g., CIS in CSM, HR, SecOps)
Position Success Criteria:
• Proven experience with ServiceNow's NowAssist technologies and prompt engineering
• Strong presentation skills, ability to lead workshops, and experience in partnering with senior leaders
• Create a sense of urgency around meeting customer needs, fostering a customer-focused environment.
• Exemplify collaborative leadership and build a culture of teamwork across organizational boundaries.
• Communicate effectively with a wide variety of audiences, demonstrating candor and openness.
At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $141000.03 - $206800.04 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
The application window for this position is anticipated to close on Monday, March 10th.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.