This role will partner Application Engineers for product-specific technical escalations, and Regional Pre-Sales Engineers for region-specific projects where the end user is located in territory.

Job Responsibilities

• Provide general pre-sale application and technical support, and product guidance and solutions of all CPDI products for customers, end users, field sales, distributors and resellers per channel structure.
• Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness.
• Partner with channel sales to support and influence designated sales goals
• Analyze customer power systems and load requirements, interpret customer specifications, drawings, and schematics to select appropriate units for customer applications and build/validate Bill of Material.
• Cross reference competitive product
• Escalate appropriately to Regional Pre-Sales Engineers and Application Engineers
• Provide quotations per customer requirements according to channel pricing procedures
• Administer pricing programs such as deal registrations and special discounts
• Profile sales opportunities and communicate leads to field sales organization, Regional Pre-Sales Engineers, and Application Engineers
• Provide single point of customer contact, owning the project from inception to implementation
• Develop and maintain customer relationships through excellent customer service skills
• Manage daily phone, email, and chat volume to support internal and external customers
• Communicate regularly with the channel sales organization to share and influence business intelligence
• Proactively communicate voice of customer feedback to Application Engineers

Qualifications:

Basic Qualifications:
• Bachelor's Degree from an accredited educational institution
• 1+ year of professional experience in sales, customer support, marketing, or engineering
• No relocation benefit is being offered for this position. Only candidates within 50 miles of Chicago, IL or Asheville, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Legally authorized to work in the United States without Company sponsorship

Preferred Qualifications:
• Bachelor's degree in Electrical Engineering
• Understand basic electrical/power theory
• Understand and apply electrical standards (UL, NEMA, IEC, etc.)

Skills:

• Understand basic electrical/power theory
• Understand and apply electrical standards (UL, NEMA, IEC, etc.) Detail oriented
• Ability to multi-task and priortize
• Strong work ethic, desire to learn, openness to receive feedback Effective communication skills; customer-focused

The compensation range for this full-time position includes base pay and sales incentive. This position has a total compensation range of $73,125-$107,000.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.