• Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site
• Provide support and guidance on service offering portfolio (specifically 1Phase & 3Phase UPS systems) to the authorized service providers within the country
• Develop timely and accurate service quotations with the help of centralized resources
• Understand competitor's offerings and articulate Eaton's competitive advantages for power upgrade & replacement scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects
• Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc. through the current service provider infrastructure within the country
• Responsible for managing specific service contract/s as the single point of contact interfacing into customer organization, while working to drive additional sales in those specific service contract/s (including 24x7) and provide services quote when required
• Identify and isolate equipment start-up malfunctions and takes corrective actions, in specific cases. Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.

Qualifications:
• Diploma/Degree in Electrical Engineering or Power Electronics from an accredited institution
• Minimum of three (8-10) years of experience working and servicing & sales of UPS systems for critical facilities, computer rooms, or control systems. Prior work experience on Eaton UPS systems will be a plus.

Skills:
• Strong communication skills both oral and written. Strong computer skills. A driving license is a must.
• Good understanding of single-phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming with regards to the UPS systems. Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable. Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.
• Experience in planning, managing site work, coordinating small to medium projects for preventative maintenance, and modernization.
• Basic understanding of network functionality and sealed and battery storage theory and application.
• Understand the proper use of hand-tools, and when it is appropriate to use insulated tools. Understand the need for safety, and comply with company and customer rules on safety
• Must be self-motivated. Proven organizational and multi-tasking skills, with the ability to effectively prioritize and balance workload with the ability to leverage support personnel to meet customer and organizational needs
• Knowledge of key customers within sales territories.

What we offer:
• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies

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