Established in July 2015, the EMEA Business Service Center (BSC) is dedicated to empowering seamless operations. As Eaton's largest office location in EMEA and the region's only hub for business services support, the BSC provides essential services - from strengthening customer relationships, to enabling our electrical, industrial and corporate teams to deliver outstanding results.

The BSC helps Eaton businesses create exciting new power management technologies that keep our world moving every day.

As an extension to our team, we are looking for a HR Services and Competence Development Manager, who willplay a pivotal role in developing and executing organizational strategies that enhance workforce performance and drive business growth.

• Develop and execute organizational strategies that enhance workforce performance and drive business growth.
• Lead and manage a team of HR professionals, fostering a collaborative and high-performing team environment
• Ensure the efficient delivery of HR services, acting as a first point of contact for employees and managers. Address HR-related inquiries and issues promptly, ensuring a high level of employee satisfaction
• Optimize organizational effectiveness by developing and implementing HR policies, procedures, and programs that align with the company's strategic goals
• Contribute to country HR activities by managing HR operations and ensuring compliance with local labor laws and regulations
• Build strong relationships with key stakeholders, influencing and advising on HR best practices and organizational development initiatives
• Use in-depth HR domain knowledge and analytical skills to support decision-making and strategic planning. Analyze HR metrics and trends to identify areas for improvement and measure the impact of HR initiatives
• Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures

• Work on HR competence development, ensuring continuous professional growth of HR staff within HR Services Team
• Develop and implement together with other Team Leaders training programs that enhance the skills and knowledge of members
• Continuously measure qualification and competency levels in team and through future ready approaches find opportunities for internal growth support
• Support actively change management and transformation activities within the region
• Act as a change ambassador through different projects by nurturing aspirations of resilience and agility

• University degree in the field of HR or other Business areas
• Solid working experience in BSC/SSC area
• Demonstrated experience in HR Operations, HR Leadership, Project Management and Continuous Improvement

• Ability to operate at a both a regional and global level in a global, matrix environment
• HR Operations expertise: strong knowledge of HR policies, procedures, and best practices with experience in process improvement and optimization.
• People management: ability to manage and lead a team of HR shared services staff, build effective relationships with other HR functions, and provide coaching and mentoring.
• Customer Focus: ability to understand the needs of various stakeholders, deliver high quality service and ensure customer satisfaction.
• Project management : ability to manage complex projects, develop project plans, monitor progress and deliver on time/budget.
• Change management : ability to lead and manage change initiatives, communicate effectively
• Communication : strong verbal and written communication skills to communicate effectively
• Problem solving: strong analytical skills and ability to identify, analyze and solve complex problems and recommend effective solutions.
• Continuous improvement: strong focus on innovation, CI tools and enhancing HR shared services delivery. Experience with Lean and Scrum desired.
• Fluency in English

• Benefits packages
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office twice per week.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.