Eaton's IS VEH VGNA division is currently seeking a Parts Solutions Manager . This position is a remote work opportunity supporting field sales within the United States.
The Parts Solution Manager is responsible for strategy development, execution, and management of assigned territories to achieve Vehicle Group North America Aftermarket business objectives. More specifically, the Parts Solutions Manager's (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales. Responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM'S and independent service garages.
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What you'll do:
- Develop and implement business plans to support territory, region, and division objectives.
- Establish the following internal reports on customer activities: Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk. Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
- Assess customer requirements and identify unique needs at targeted accounts.
- Develop, implement, manage territory product support strategies for new and existing aftermarket products. Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.
- Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
- Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
- Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
- Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.
- Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.
- Provide product, service, and warranty training to customers.
- Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events.
Qualifications:
Required Basic Qualifications:
- Minimum of a Bachelors Degree from an accredited institution
- Minimum two (2) years working for commercial manufacturing, automotive distribution AND/ OR in a vehicle/heavy equipment customer support position.
- Must be legally authorized to work in United States without company sponsorship now and in the future
Preferred Qualifications:
- Knowledge of Eaton Fuller products or comparable product experience with a focus on service, application and support.
- Specialized knowledge of business processes within the trucking industry
- Proficient with "Value Selling"
- Experience negotiating, delivering training, and developing business plans
Skills:
- Working extended hours will be required as needed basis to include weekends for customer functions
- Communication skills - verbal, written, interpersonal and presentation skills
- Computer skills - Word, Excel, PowerPoint, Outlook
- Ability to influence others both internally and externally
- Time management skills; must respond with sense of urgency to customer requirements
- Aptitude to develop working knowledge of assigned product portfolio - Clutch, Transmission, Mobile Power as part of a major commercial vehicle "system."
- Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
- Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck
The compensation range for this full-time position includes base pay and target sales performance incentive. This position has a target total compensation range of $116,250.00-$170,500.00
Base salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
The application window for this position is anticipated to close on 10/15/2024.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.