Join Our Team at Eaton: Empowering Tomorrow, Today!
Are you ready to be a part of a global leader that's driving innovation, sustainability, and a brighter future for our world? With a legacy of over a century, we are reshaping the way our dedication to innovation, diversity, and sustainability drives us forward, setting the bar higher for the industry and beyond. We supply innovative power management solutions to over 175 countries and we're not stopping there. Discover how you can be a part of a company that's defining what's possible in power management, creating solutions that help our customers and communities grow and thrive. Join us at Eaton, where you can make an impact, build a legacy, and be a catalyst for change.
What you'll do:
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- Handle inquiries via phone, chat and email from customers and/or internal parties
- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
- Handle a variety of pre-sales or post-sales service functions
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships."
Qualifications:
- Bachelor's degree (BSC/BA)
- 1-3 years experience in customer support
Skills:
- English language knowledge minimum B2 level, Local/Native Language
- Capabilities according to the team's scope
What We Offer
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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