Eaton's Corporate Sector division is currently seeking a Order Entry QSCP Specialist.
What you'll do:
Primary Responsibilities include receiving, analyzing, entering and processing incoming orders on a timely basis while maintaining customer service center and ISO quality standards. Orders generally received via email, fax, or EDI. They should have leadership and organizational skills. They should be able to be the first escalation point within the team to contact plants and warehouses. Proficiency on internal processes. Excellent communication and interpersonal skills.
"A. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy.
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B. Performs regular daily order schedule maintenance functions such as customer sales order hold removal and sales order progress reporting. Knowledgeable in customer specific requirements as they apply to the order.
C. Identifies, understands and processes appropriately the variances in orders to assure proper information is entered such as various product groupings, reserve production planned line items, consignment and credit card orders.
D. Close communication with other departments to solve issues about pricing and quoting.
E. Enter correct customer shipment and notification requirements. Applies proper sales credit and commission payment rates to orders. Reviews orders for completeness following order entry checklist. Participates in problem solving teams and special projects as directed by supervisor to improve processes. Assists and participates in cross-training for continuous improvement.
F. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
G. Back Order and Back Log Analysis
H. Master trainer of the team
I. Identify learning opportunity areas for each team member.
J. Portal webs maintenance
K. Keep track of the trainings given to the team.
L. Quality and process support.
M. Support team leader by reviewing each team member's mailbox to guarantee standard times are met.
N. Review and escalate hard to solve cases weekly with team leader.
O. Lead weekly meetings with upper management and coworkers.
P. Be able to solve team member's escalations with warehouses and plants.
Q. Support local management with local tasks and reports."
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Qualifications:
- Bachelor's degree necessary.
- Minimum 1 year customer interaction/support experience
- Experience with SAP and/or Vista/
- Excellent understood and manage of computer packages, web pages and emails
- Ability to read, listen and write in English
- Easy adaptability to different work and cultural environments teamwork
- Good relationships with internal and external customer.
- Good communication skills
- Leadership skills
- Negotiation skills
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.