What you'll do:

A. Order Process

• Order fulfillment for all service orders-taking care of service order upon PO receipt till delivery, scheduling and billing
• For contract PO- ensure PM servicing/ additional jobs copes is planned and billed according to quotation
• Prepare service agreement and follow up with customer on the return signed service agreement
• Record all service order and ensure all billing completed as planned before month end closing

B. Scheduling

• Co-ordinate with contractor for work schedule
• Preparing service appointment related paperwork with customer e.g. apply PTW, submit site required documents, name list, etc.

C. Issue Purchase Requestion

• Checking and verifying all contractor cost before issue PR for SCM issue PO, this is including Malaysia and Vietnam , Philippines( all under ledger 5901)
• Issuing PR for spare parts purchase under comprehensive maintenance

D. Warranty

• Handling warranty's enquiry e.g checking warranty status for SG, Malaysia
• Verifying extended warranty PO and coordinating with distributor to obtain UPS/user information for warranty cert
• Update SAP for period of warranty extension UPS
• Process local warranty claim process and issue RMA ;CPS IFAR for engineer
• Assisting to knock off spare parts used in comprehensive maintenance from SAP including Malaysia and Indonesia

E. To be committed & responsible for Quality Management System:

• Implement the process approach and risk-based thinking
• Provide the necessary support to fully implement and sustain the QMS
• Communicating to the organization the importance of conforming to QMS requirements
• Engage, direct, and support individuals and ensuring the QMS meets its goals

Qualifications:

Advance Diploma, Bachelor Degree is a bonus
More than 5 years working experience as an administrative executive
ERP (SAP) proficient, Microsoft Office, high proficiency in Excel is a bonus
Excellent communication, collaboration and organizational skills