What you'll do:
To act as a Field Service Engineer (FSE) within EMEA, supporting and leading service activities for large LV/MV datacentre projects in the field. To provide a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. Responsible for installation, commissioning, preventive maintenance and product repairs. Offer support to the extended EMEA Service community through high level technical knowledge and experience in the field.
Job responsibilities:
Responsible for leading LV/MV Data centre commissioning activities across EMEA
Provide highest level of technical expertise in all Hyperscale commissioning activities
Support and train Local FSE's in level 3 (L3) commissioning activities
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Works with and provides troubleshooting and technical support for junior field service engineers
Provide timely, detailed and accurate site reports on service work performed, product performance and warranty liabilities
Manage key account technical escalations providing support including site visits, to engineers and customers alike. Drive escalations to conclusion and provide feedback as necessary
Work closely with Project Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required
Collaborate closely with the Project management with support of high profile clients, providing technical advice and attending site visits as required
Maintain direct links with business units and act as focal point for all technical exchange regarding the LV/MV commissioning procedures and testing
Manage local FSE and sub contractor installation teams as and when required
Demonstrate safety consciousness in equipment handling, electrical procedures and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources
Perform Health & Safety audits of FSE's and subcontractors ensuring the high standards required by EATON are maintained
Work with service colleagues / management for hiring, training, coaching and team building.
Qualifications:
Education level required
Installer electrical background, suitable education/qualifications
Years and area of experience required
5-10 years of experience, preferably within datacentre environment
Skills:
Technical knowledge
Low and medium voltage switchgear electrical installation and commissioning experience essential. Knowledge of in depth commissioning procedures covering primary and secondary injection testing, protection relay testing, polarity testing, insulation and high voltage testing. Programming of PLC control systems (Power Control, Generator Control, SCADA, or process control) an advantage.
Good understanding of UPS products would also be advantageous
Soft skills
Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Process driven