Interview Scheduling Analyst

What you'll do:

The Interview Scheduling Analyst plays a key role in supporting the hiring process by coordinating interviews, managing logistics, and ensuring a seamless experience for candidates and hiring teams. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while utilizing various systems and tools.

Responsibilities
1. Interview Coordination

• Schedule and coordinate interviews, ensuring alignment between candidates, hiring managers, and interviewers.
• Prepare and distribute interview documents, including resumes, interview guides, and evaluation forms.

2. Travel & Expense Management

• Arrange travel accommodations for interviewees as needed.
• Process expense reimbursements in accordance with company policies.

3. System Utilization & Case Management

• Manage scheduling requests using case management tools, hiring and onboarding platforms, and MS Outlook.
• Maintain accurate records and track interview scheduling metrics as required.

4. Stakeholder Experience & Employer Branding

• Provide a positive experience for both internal and external stakeholders.
• Represent the company professionally, maintaining a strong employer brand.

5. Continuous Improvement & Issue Resolution

• Identify process improvement opportunities and contribute to updating process documentation.
• Escalate any complex issues to the appropriate team contact for resolution.

6. Cross-Training & Collaboration

• Participate in cross-training initiatives to support other workstreams as needed.
• Collaborate with team members and HR/TA partners to enhance scheduling efficiency.

7. Other Duties & Special Projects

• Support additional tasks and projects as assigned to improve scheduling operations and overall hiring effectiveness.

Qualifications:

• Bachelor's Degree from an accredited institution
• 2-3 years of Human Resources and/or Customer Service/Shared Service Center experience
• Good communication skills - both verbal and written
• Ability to utilize a variety of technology platforms to conduct work (HRMS, Case System, Applicant Tracking System, Microsoft Suite, etc.)
• Proven ability to maintain a high degree of professionalism, flexibility, high quality customer service, effective verbal and written communications skills and teamwork to accommodate the high volume, fast-paced work environment.
• Proven ability to support a high case load while ensuring quality and attention to detail.
• Critical thinking, problem solving and resourcefulness to create effective interview itineraries when face with participant availability challenges.
• Excellent organizational and time management skills are essential.
• Demonstrates initiative and a willingness to collaborate and share knowledge.
• Flexibility to rotate to other workstreams within HR Services as needed.
• Knowledge of US labor laws in HR related subject matter including recruitment & selection, disability management, compensation, benefits & data privacy.
• Must be willing to work on night shift (9:00 pm - 6:00 am)
• Must be willing to work in Santo Tomas, Batangas (First Philippine Industrial Park)

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