C. Establish and maintain the best possible commercial relations with existing and potential customers (internal and external) by effectively employing the highest level of skills with regard to the knowledge of customers' business and organization and knowledge of Eaton product lines and strategic plans
D. Coordinate with marketing and sales to provide documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment
E. Respond to field sales and customer channel inquiries (price, lead time and selling policy) in a manner consistent with established division profit, sales, and customer satisfaction objectives
F. Provide solutions and alternatives to customers to meet their shipment needs
G. Provide direction and solutions on process improvements
H. Act as focus for field and customers in dealing with functional departments, i.e., engineering, manufacturing, marketing, logistics, and demand planning
I. Accurately process customer quotes and coordinate renewal of quotes as required. Follow-up on orders and quotations and provide information and updates to customers and sales engineers.
J. Proactively contact customers following quotes and sales to ensure ongoing customer satisfaction and resolve any complaint or objections. Facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
K. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
L. Lead project teams and serve as team member for special projects to drive continuous improvement and the team's performance.

#LI-KL1

Qualifications:

Qualifications

• Bachelor degree necessary.
• Minimum customer interaction experience (3 years)
• Advanced English proficiency

Technical knowledge
• Knowledge of SAP software
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong listen, written and verbal communication skills
• Experience in electrical and/or technical products
• Ability to train others and work in a team-oriented environment
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
• Customer service skills and aptitude."• Knowledge of SAP software
• Strong knowledge of Microsoft Office (word, excel, email, internet)
• Strong listen, written and verbal communication skills
• Experience in electrical and/or technical products
• High Ability to speak, write, and read English - Fully bilingual
• Ability to train others and work in a team-oriented environment
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
• Customer service skills and aptitude.

Skills:

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.