What you'll do:
Performs emergency and preventative maintenance and installation on a 24/7 on-call basis with regional responsibility. Responsible for performing on-site or in-house servicing, and repair of Company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Works on assignments that are complex routine in nature when considerable judgment and initiative are required in resolving problems and making recommendations. Provides field service engineering and technical assistance for customers in the areas of installation, start up, maintenance, repair and modification. Assist with assigned projects for equipment.
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Job Responsibilities
• Master/Expert for strategic services/ Trainer.
• Provide electrical field service engineering for customers at any worldwide location on a flexible time schedule.
• Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer's satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
• Provide timely, detailed and accurate reports on service work performed, product performance, warranty liabilities to company expense and time allocation.
• Become computer efficient using laptops provided and mastering all required software.
• Maintain all service equipment including all test equipment, safety gear and tools issued to meet specifications including ISO requirements, etc. in good working condition and maintain sufficient spare parts to respond to standard calls.
• Follow in strictly manner all safety requirements to accomplish its duties.
• Be available for 24-hour on call duty and respond to emergency situations with minimal notification.
• Keep current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
• Technical support to sales force or customer in Mexico, Central America and Caribbean.
• Basic support functions to software applications sector.
• Able to work all kind of capacities (kva).
#LI-AR7
Qualifications:
Education level required
• Bachelor's degree in Electric or Electronic Engineering/equivalent technical training.
• Must have good verbal and written communication skills in English Spanish required (80%).
• Only candidates residing within the immediate geographical area will be considered for this position.
• Valid Driver's license
Years and area of experience required
1-3 years of UPS servicing experience.
Skills:
Technical knowledge
• Deep knowledge of UPS, batteries and DC systems
• PC Proficiency including knowledge of Microsoft Windows, Office, AutoCAD and Outlook
• Attentive to details, and focus on customer satisfaction
• Valid Driver license with no restrictions.
• Valid electricity installations safety and health training certificate according to each Country legislation
• Good written and oral communication skills
• Time management skills
• Self-starter and motivator
• Working knowledge of test equipment and diagnostic instruments.
• Understand the company's and competitor's electrical and electronic products and services.
• Has demonstrated a clear potential for service engineering to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.