As aField Service Support Representative your primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.

Your main duties:
• Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
• Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Constant cooperation with service sales teams, order management and technical support teams in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
• Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer
• Able to detect and escalate problem or error with data that he/she is responsible for
• Proactive participation in team related tasks (projects, events, visitors, extra tasks)

Qualifications:
• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

Skills:
• Service experience preferably on electrical/IT/telecommunication business
• Experience with usage of sales and order processing tools, CRM systems, such SAP, Oracle, Salesforce is a plus
• Overall understanding of Eaton distributed electrical products and services.
• Good analytical skills to manage databases of customer data with high reliability
• Proficient in creative problem solving, conflict resolution, and managing priorities
• Good communication skills
• Able to support other team members besides daily work
• Strong English capabilities (any other European language is an advantage)

What we offer:
Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private
Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward
system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance
your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life
balance
• Talent Management and Career Development: We are dedicated to your professional
growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill
room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive
impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing
your hard work and contributions

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